The “Something Went Wrong” Policy

We want you to love your karate gear. If your order arrives damaged, defective, or something isn’t quite right, let us know and we’ll do our best to make it right.

Here’s the deal:

• 🥋 Received a damaged or defective item? We’ll work with you to resolve the issue.
• 📦 Received the wrong item, size, or design? Contact us and we’ll help get it sorted out.
• ⏰ Contact us within 30 days of delivery so we can review the issue and help with your order.
• 📸 Please include photos of the item and your order when contacting us about a damaged, defective, or incorrect item.
• 👕 Items must be unworn and unwashed unless the issue is a manufacturing defect or we sent you the wrong item.
• 💬 Need help? Just reach out: shop@jkakirkland.com. We’re real people and we’ll do our best to help.

What about returns?

Because our apparel is made to order, we generally do not accept returns or exchanges simply because you changed your mind or ordered the wrong size. Please check our size chart carefully before placing your order.

If there is a problem with your order, however, please contact us — we want to make it right.

We’re here to make karate gear that you’re excited to wear. If something goes wrong, just reach out. No unnecessary drama — just a fair solution.

Policy subject to change, but we’ll always do our best to treat our customers fairly.